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PRIVACY POLICY

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Our commitment to your privacy

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Flex by SSA (and our parent company, the SSA) respects your right to privacy. This policy sets out how we collect and treat your personal information. We recognise that personal information will only be used for the purposes indicated in our policy, where we have your consent, or as required by law.
 

Our commitment is to abide by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).​

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The Information We Collect

 

We collect personal information necessary to provide gym services and manage your membership. This includes:

  • Identity: Name, date of birth, and student identification numbers.

  • Contact: Address, email address, and phone number.

  • Financial: Credit card and payment information.

  • Interactions: Information about goods/services ordered, enquiries made, and communications between us.

  • Media: Photos and video footage taken on-site for marketing/promotional purposes (collected incidentally or via notified sessions).

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How We Source and Share Your Information
 

We collect information directly from you, through our website, and via our parent company, the SSA.


Data Sharing with Partners:
 

We generally do not provide your information to third parties, with the following exceptions:

  • Service Providers: Contractors and business partners who assist in our operations (e.g., payment processors, Swinburne University).

  • Added Benefits & Partners: If you opt-in for additional membership benefits or reciprocal rights programs, we may share relevant data with our partners (such as HALC or other fitness affiliates) to facilitate your access to those services.

  • Authorised Third Parties: Companies or individuals specifically authorised by you.
     

Note: If you provide personal information about someone else (e.g., an emergency contact), you must ensure you are entitled to disclose that information and that they are aware of this Privacy Policy.


Use of Information and Marketing
 

We use your information to provide, improve, and market our services.

  • Direct Marketing: We may use your personal information to send you updates or offers. You can opt-out of marketing communications at any time by contacting us or using the "unsubscribe" link in our emails.

  • Photography/Videography: Images captured on campus are used to market or profile our services. We will notify you of active filming/photography via signage or ticket registration.
     

Data Security and Integrity
 

We take all reasonable steps to protect your personal information from misuse, loss, or unauthorized access.

  • Storage: Information is stored on secure servers in controlled environments.

  • Maintenance: We periodically review our databases to remove information no longer required and correct errors brought to our attention.

  • Liability: While we take rigorous security measures, we are not liable for unauthorised access beyond our reasonable control.
     

Accessing Your Information


You have the right to request access to, or correction of, your personal information.

  • How to update: Contact the SSA Reception Desk or email contact@flexbyssa.com.au

  • Fees: We may charge a reasonable fee for retrieving and supplying information.

  • Denial of Access: If we are legally permitted to deny access (e.g., in legal proceedings), we will provide you with written reasons and information on how to complain.


Complaints and Enquiries

We take privacy complaints seriously and will respond within 30 days of receiving written notice.

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